Help desk

Step-by-step guidance for using Briso EcoTrade — from creating your first listing to completing a cross-border deal.

Getting started

👤

Create an account

Register with your company email. Fill in your company details and VAT number. Your account is reviewed within 1 business day.

📋

Post a listing

Go to Marketplace → New listing. Upload 3 photos (required), add an EURAL code for cross-border eligibility, and set your price per tonne.

💰

Place a bid

Click any listing to open the detail view. Enter your price per tonne and quantity. For cross-border listings, choose EXW or DAP delivery.

🤝

Complete a deal

Seller accepts your bid → you pay upfront via iDEAL or SEPA → deal progresses through 5 steps to delivery confirmation.

Deal steps explained

StepWhat happensWho acts
0 Bid placedBid is submitted, seller notifiedBuyer
1 Bid acceptedSeller accepts — buyer pays material valueSeller → Buyer
2 Payment receivedFunds in escrow — transport arrangedPlatform
3 Transport in progressCarrier picks up — weigh-in confirmedCarrier → Buyer
4 DeliveredBuyer confirms receiptBuyer
5 CompleteSeller payout released by BrisoPlatform

Common questions

How many photos are required for a listing?

Exactly 3 photos are required. All photos are automatically watermarked with "BRISO ECOTRADE". No company logos or contact details may be visible in photos.

What is the ±5% weight tolerance?

Listings can specify a min/max quantity range. The final weighed quantity may differ up to ±5% from the agreed amount. The price adjusts proportionally. Larger deviations are flagged to Briso for resolution.

Can I cancel a bid?

A bid can be withdrawn before the seller accepts. Once a bid is accepted and payment is made, deals can only be cancelled via the Briso support team.

How does DAP delivery work?

If you select DAP, Briso arranges transport on your behalf. You pay material value first, then transport after a carrier is confirmed. The indicative transport price is shown before you bid.

Still need help?

Contact our support team at support@briso-ecotrade.com or via WhatsApp. Also check the FAQ for quick answers.